Luckyboom Casino: how it is set up

Luckyboom Casino in numbers

The figures that decide most practical questions have been gathered in a single table, so that the welcome pack, the withdrawal rules and the support channels can be compared before the detailed sections are read.

The welcome pack over four deposits

The welcome pack is paid in four parts, and each part is tied to one of the first four deposits made from €20, with the fourth part requiring €30. Every part combines a deposit match with free spins on a named slot, and the spins are released at a rate of fifty per day rather than all at once.

The same conditions apply to all four parts, and they are summarised below so that the cost of the pack can be judged before the first deposit is made. A player who deposits €100 on the first step receives €100 in bonus funds, and a wagering of 40x means that €4,000 has to be staked before the bonus winnings become withdrawable, which at €5 per spin corresponds to several hundred rounds.

The cap on withdrawals from bonus winnings deserves attention, because it limits what can be taken out to ten times the bonus and to €1,000 at most, regardless of how large the win has become. A player who prefers live tables can replace the first casino step with the 1st Live Bonus, which is matched up to €1,000 at a lighter wagering of 15x and allows withdrawals up to €6,000.

Reloads, cashback and rakeback

After the welcome pack, the promotions page lists a weekday and a weekend reload for slots, a weekend reload for the live casino and two mechanics that return money automatically.

• Weekend Chill: 50% up to €200
• Weekend Live: 25% up to €500 on live tables
• Midweek Boost: 100 free spins
• Midweek Highroller: 150 free spins
• Cashback: up to 15% of net losses, returned daily according to the VIP level
• Rakeback: up to 7% of every bet placed, according to the VIP level

Because the cashback and the rakeback are tied to the VIP level, they start at one per cent and grow with the level, so the figures of fifteen and seven per cent describe the top of the ladder rather than a new account.

The VIP Players Lounge

The VIP programme is organised in five tiers, which are called Spark, Glow, Blast, Boom and Supernova, and each tier is divided into ten levels. A higher level raises the rakeback and the cashback and adds level-up rewards, 24/7 VIP support from the Glow tier and a personal account manager from the Boom tier.

Status is earned through deposit activity, an instant entry is offered for a deposit of €500, and the perks are kept as long as the deposit activity continues. The level-up rewards of the upper tiers are large, but they are reached only through sustained deposits, so the programme is read as a return on play that would have happened anyway.

Registration and verification

The registration form asks for an e-mail address, a password, the account currency and an optional promo code, and the account is confirmed through the registered e-mail address. One account is allowed per person, and verification may be requested before a withdrawal is paid, for which a picture ID, a recent utility bill and in some cases a selfie are sufficient. Sending the documents in the first week of the account avoids a delay on the first withdrawal, because the check is then completed before it is needed.

Games, live casino and sport

Slots form the bulk of the catalogue, and the lobby is sorted into rails such as New releases, Popular, Top Providers, Bonus Buy, HOT RTP Games and thematic collections from Book of to Hold&Win. A search field finds any title by name, and most slots can be opened in demo mode before real money is staked.

Slots and studios

The studios named in the lobby include Playson, BGaming, Booongo, Novomatic, Yggdrasil, Gamzix, Belatra, 1spin4win and Penguin King, with titles such as Book of Ra deluxe, Aloha King Elvis, Sun of Egypt 3, Bonanza Billion and Coin Strike XXL. A new slot is best tried in demo mode first, because its volatility only shows after a few dozen spins.

Live casino

The live lobby streams dealer tables and has its own welcome bonus and a weekend reload, while a stable connection is needed, since a live round continues when the stream on the player's side is interrupted.

Instant games

Crash and instant titles such as Aviamasters, Aviatrix and Chicken Road 2 are settled within seconds, so a session limit is set before the first round rather than during play.

Sportsbook

The sportsbook covers football, tennis, basketball, ice hockey and many smaller disciplines together with e-sports, and it accepts singles, combos, system bets, Cash Out and Bet Builder. Three freebets of 100% accompany the first three sports deposits, and the Comboboost adds up to 100% extra profit to accumulators with selections at odds of 1.50 or higher.

Deposits and withdrawals

Deposits are credited once the payment provider has authorised them, the casino absorbs most deposit fees, and the account is kept in euro, which is the main currency of the platform. Withdrawals are paid to the method that was used for the deposit, and the rules that govern them are listed below.

A withdrawal is held when a bonus wagering is still open, when the deposit has not yet been wagered three times or when verification documents are missing, so these three points are checked in the account before a request is sent.

Mobile play

The site runs in the mobile browser, and a web app can be added to the home screen from the browser menu on iOS and Android without a visit to a store. The app version is advertised with faster loading and app-only bonuses, while slots and instant games run comfortably on a mobile connection and the live tables are better streamed over Wi-Fi.

Support

Support is available around the clock through the live chat and at support@luckyboom.com, while general questions are sent to info@luckyboom.com. A payment question is settled faster when the transaction reference and the time are given in the first message, and a confirmation by e-mail is requested at the end of a chat.